This was a very intense day of clinical. The Texas Department of Aging and Disability arrived on Tuesday to begin their annual facility survey. When I arrived to meet with LH she provided me with a verbal refresher on what I might expect to encounter. LH felt this would be an excellent opportunity for me to take the reins and become proactive in the survey process. I was a little nervous, but also surprisingly confident. I'm very proud of our facility and know that we all work very hard to do the best we can for the people we care for. I also realize that we are not perfect, so any advice and/or necessary changes for improvement should be appreciated not resented. With that in mind, I headed to the conference room to introduce myself and offer my assistance for any information the surveyors might need. I was taken up on that offer immediately, and spent the rest of the day digging for the requested facility documents. This proved to be quite a chore, and I think one of the most important lessons I learned on this day is the necessity of organization within the various departments. HR in particular could use an overhaul in organization! However, this became an experience that greatly enhanced both my management skills and confidence as a leader.
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